Contact

At BYOL™ (Buy Your Own Locks), we're here to help. Whether you have a question about a product, need help with an order, or want support after a purchase, our team will get back to you as quickly as possible.

 

Get in Touch

 

Customer Support Hours Monday to Saturday: 10:00 AM - 6:00 PM (IST) Sunday: Closed

We aim to respond to all queries within 24-48 business hours.

 

What to Reach Out About

 

  • Order Support: Questions about your order status, tracking, or delivery.
  • Product Queries: Help choosing the right mortice lock, door handle, hinge, or accessory for your needs.
  • Returns, Exchanges & Refunds: Assistance with damaged or defective products, as per our Return & Refund Policy.
  • Bulk & Trade Enquiries: Special pricing and support for dealers, contractors, and bulk buyers.
  • Feedback & Suggestions: We'd love to hear how we can serve you better.

 

Before You Write In To help us resolve your query faster, please include the following when you email us:

 

  • Your order ID (if applicable)
  • Registered name and contact number
  • A clear description of your query or concern
  • Relevant photos or videos (especially for damage or defect claims, as per our Return & Refund Policy)

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